Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact & Account Information
  
  Name, email address, billing and shipping address, phone number, account login details.
  
• Order & Payment Information
  
  Products purchased, order history, payment method details (processed securely by third-party payment providers—we do not store full credit card numbers).
  
• Device & Usage Information
  
  IP address, browser type, device type, pages viewed, time spent on the site, and other analytics data collected via cookies and similar technologies.
  
• Communication Information
  
  Your messages to us (email, contact forms, chat), responses to surveys, reviews, and marketing preferences.
  

2. How We Use Your Information

We use your information to:

• Process and fulfill orders, including payment, shipping, and order confirmation
  
• Provide customer support and respond to your inquiries
  
• Operate, maintain, and improve our website and services
  
• Personalize your experience and show relevant products or offers
  
• Send transactional emails (order updates, account notices, policy changes)
  
• Send marketing communications if you have opted in (you can unsubscribe at any time)
  
• Detect, prevent, or investigate fraud and security issues
  
• Comply with legal and regulatory obligations
  

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged into your account
  
• Remember your preferences (such as language and currency)
  
• Analyze site traffic and performance
  
• Support advertising and retargeting campaigns (where applicable)
  

You can manage cookies through your browser settings. If you disable certain cookies, some features of our website may not work properly.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service Providers:
  
  Third-party vendors who help us run our business (e.g., website hosting, payment processors, shipping carriers, email and marketing tools, analytics providers).
  
• Platform & Integration Partners:
  
  E-commerce platforms (such as Shopify) and apps/plugins we use to operate our store.
  
• Legal & Safety:
  
  When required by law, legal process, or to protect our rights, property, or the safety of our customers and the public.
  

All third parties are required to use your information only as necessary to provide services to us and to protect it in accordance with applicable laws.

5. Data Retention

We keep your personal information only as long as necessary to:

• Provide our products and services
  
• Fulfill orders and maintain transaction records
  
• Meet legal, tax, and accounting requirements
  
• Resolve disputes and enforce our agreements
  

When data is no longer needed, we will delete or anonymize it in a secure manner.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
  
• Correct or update inaccurate or incomplete information
  
• Request deletion of your personal information (subject to legal obligations)
  
• Object to or restrict certain types of processing
  
• Opt out of marketing emails at any time by using the “unsubscribe” link or contacting us
  

To exercise your rights, please contact us using the details below.

7. Children’s Privacy

Our website and products are not directed to children under 13 (or under the relevant age in your jurisdiction), and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of our website after changes are posted means you accept the updated policy.

9. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact us at:

ASTRALSHIP – Privacy Inquiries

Email: customerservice@astralshipinc.com