Return & Refund Policy

Return Eligibility (30-Day Returns)

Your satisfaction is our priority. If you are not completely happy with your purchase, you may request a return within 30 days of delivery for a refund of the product purchase price. To be eligible for a return, the item must be in new, unused condition and in its original packaging with all accessories, manuals, and parts included. We require proof of purchase (such as your order number or confirmation email) for all returns. Please note: This return policy applies only to purchases made directly from astralship.us. If you purchased an ASTRALSHIP product through a third-party retailer (such as Amazon or Walmart), please refer to that retailer’s return policy or contact them directly, as we cannot process returns for purchases made outside our official website.

Non-Returnable Situations

Certain situations are not covered by our return policy. We cannot accept returns for items that are damaged due to misuse, abused, modified, or not in their original condition. Additionally, any item returned more than 30 days after delivery will not be eligible for a refund (unless covered by warranty or other consumer protection laws). If you have an issue with your product outside of the 30-day return window, please contact us to discuss possible solutions under the product warranty or support options.

How to Initiate a Return

To initiate a return for an eligible product, please follow these steps:

  1. Contact Customer Support: Email or call our customer support (see the Contact Us section below) to request a return authorization. Provide your order number, the item you wish to return, and the reason for the return. Our team will confirm your return eligibility and provide you with a Return Merchandise Authorization (RMA) number or specific return instructions. Please do not send back any product without first contacting us for authorization.
  2. Package the Item Securely: Place the item in its original packaging, including all accessories, inserts, and documentation. Ensure the product is clean and free of any personal data. Pack the item securely in a shipping box to prevent damage in transit. We recommend including a copy of your original packing slip or order confirmation in the box.
  3. Ship the Return: You are responsible for return shipping costs for non-defective items. Choose a trackable shipping method (we advise using UPS, FedEx, USPS, or another reliable carrier) to send the package to the return address provided by our support team. Ensure the RMA number (if provided) is clearly written on the outside of the package or included inside, as instructed by our team. Keep your return shipment tracking number for your records.
  4. Inspection and Refund Processing: Once we receive your returned item, our team will inspect it to verify its condition. If the return is approved (item is in acceptable condition and within the return period), we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 5–7 business days after our receipt of the return for the refund to be processed. We will send you a confirmation email once your refund has been initiated. (Depending on your bank or credit card company, it may take additional time for the credit to post to your account.)

Return Shipping Costs

ASTRALSHIP does not offer free return shipping for standard returns. If you are returning an item for personal reasons (e.g. you changed your mind or no longer need the product), the cost of return shipping is the responsibility of the customer. We do not provide prepaid return labels in these cases. Original shipping charges (if any were paid for expedited shipping) are non-refundable. We highly recommend using an insured and trackable shipping service for returns, as we cannot be responsible for lost or undelivered return packages.

Damaged, Defective, or Incorrect Items

If you received an item that is damaged, defective, or if you were sent the wrong product, please contact us within 7 days of delivery. In such cases, we will work quickly to make it right. Depending on the situation, we will either provide a replacement product or issue a full refund, and we will cover any return shipping costs incurred for returning the damaged/incorrect item. We may request photos or details of the damage/issue to assist with our internal quality control. There is no restocking fee or any penalty for returns due to our error or defective merchandise. Our goal is to ensure you receive a working, correct product as ordered.

Refunds

Once a returned item passes inspection, we will process the refund to your original payment method. You will receive an email notification when the refund has been processed. Please note that it may take a few business days for the credit to appear on your bank or credit card statement, depending on your financial institution. If you used a gift card or store credit for the purchase, the refund will be issued back to the store credit balance. Shipping fees paid for upgraded shipping (if applicable) are not refundable, except in cases of our error or a defective product return. If you have not received your refund within 2 weeks of returning your item, please contact our support for assistance.